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Privacy Policy 

Last Updated: [24 August 2026]

1. Introduction

At Active Physiology, we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website or engage our Exercise Physiology services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. Information We Collect

We may collect personal information including:

  • Name and contact details

  • Date of birth

  • Emergency contact details

  • Health information relevant to exercise participation

  • Medical history and current health conditions

  • Exercise goals and preferences

  • Medicare, DVA, or NDIS information (where applicable)

  • Information provided through our website, enquiry forms, or consultations

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3. How We Use Your Information

We collect and use your information to:

  • Provide safe and personalised Exercise Physiology services

  • Develop and monitor individualised exercise programs

  • Communicate with you regarding appointments and services

  • Process payments and manage bookings

  • Communicate with relevant healthcare providers where authorised by you

  • Meet professional, legal, and administrative requirements

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4. How We Store and Protect Your Information

Your personal information is stored securely using appropriate administrative, technical, and physical safeguards.

Client information is only accessed by authorised individuals involved in providing your care.

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5. Sharing Your Information

We will not share your personal information without your consent, except where required or permitted by law.

With your permission, information may be shared with:

  • Referring medical professionals

  • Allied health providers

  • Support coordinators or plan managers (where applicable)

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6. Accessing Your Information

You may request access to the personal information we hold about you or request corrections if information is inaccurate.

To make a request, please contact:
Email: info@activephysiology.com.au
 

7. Privacy Concerns

If you have concerns about how your information has been handled, please contact:

Active Physiology
Email: info@activephysiology.com.au

We will respond to privacy concerns as soon as reasonably possible.

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